F-A-Qs

  • What payment methods do you accept?

    All payments are handled through PayPal which allows you to use an existing PayPal account or use a credit or debit card without an account.

  • What is your shipping policy?

    All our items are shipped using AusPost, there are two service options available at checkout - standard postage or express post. We ship Australia-wide.

  • Can I track my order?

    Yes - you will be sent a AusPos tracking number once your order is dispatched.

  • Do you offer returns or exchanges?

    Yes! If you are not happy with an item or it is not suitable for your need please contact us within 30 days for a refund (exluding shipping costs).

  • What if my product arrives damaged?

    Please contact us straight away and we will arrange a replacement ASAP.

  • How are your products made?

    All products on PRINT-FILM.com are custom designed and 3-D printed. Each product has been designed, tested, redesigned, tested to ensure the best possible quality and fuction. Products are made from a variety of material including PLA, PETG, TPU and more. Do to the nature of the materials we recommend not exposing some items to high heat or prolonged time in strong sunlight.

  • Do you offer discounts for bulk purchases?

    Absolutely, for orders of more than 5 of a single product we can offer special pricing, please get in touch via our contact page.

  • Can I personalise an item or design something new?

    Most items can be personalised with different colours, adding a name or brand and much more, just get in touch! If you have an idea for a new product please reach out, if you come up with something we can stock in our store then your item will be free!